The terms “We” / “Us” / “Our”/”Company” individually and collectively refer to Petmojo INDIA and the terms “Visitor” ”User” refer to the users.

This page states the Terms and Conditions under which you (Visitor) may visit this website (“https://www.petmojo.care/”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and/or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting.

You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.

Owner certifies the accuracy of all information and ensures complete vaccination documented with authorized veterinary. Owner certifies that pet has not been exposed to rabies, distemper, Bordetella, Parvo virus or other contagious disease including skin diseases within 30 days prior to boarding. Owner also acknowledges that pet is not suffering from life threatening disease and not on any kind of medication.

All precautions will be taken to prevent injury, escape, or other life-threatening emergencies. The boarding and its staff will not be held accountable for problems that develop. If your pet develops any medical condition during their stay, we reserve the right to treat as necessary to prevent the spread the illness. In the event that your pet experiences a life-threatening problem, we will make every attempt to contact you or any authorized person by you. If we are unable to contact you, we will proceed as the situation demands and contact a vet for further advice. I understand that all treatments will be my financial responsibility including Vet fees, medicines, transportation etc.

Female pets without spaying are not advised to be kept in kennel. Female in heat is not allowed to board. It is seen that sometimes heat signs and symptoms may not be that obvious and detectable on time. We have Non-Neutered male pets in kennels too. They play in common area and it is sometimes difficult to keep eye continuously on them for this natural behavior. Female in heat agitate male pets of same species. Moreover, there is no way to test female pets in early pregnancy and hence kennel cannot ensure that pet is already pregnant at the time of entry into kennel. Owner acknowledges this fact and cannot held kennel responsible if female pet found pregnant later on and free kennel from this liability.

Owner specifically represents that pet is not aggressive towards other animals and persons unless CBT Training case and further agrees to be solely responsible for any and all acts or behavior of said pet with kennel. Owner waives and agrees to release kennel from any liability with respect to its pet/Animal of any kind, character, or, nature whatsoever, arising out of or from boarding this pet/Animal or any and all damages which may accrue from any other causes whatsoever including fire, theft, running away/escape from boarding, injury or death of pet/Animal or injury or death of any other animal or to a person whether the pet is on the premises of kennel or not.

I understand that my pet may get Kennel cough (Tracheo- bronchitis) even if they have current vaccinations. Open play areas like garden area, grooming bay, bathing may result in injuries including but not limited to : cut, bites, scratches, abrasions, puncture wounds, injuries to paw pads, contraction of contagious diseases and/or parasites, stress, loss of appetite, behavioral issues, diarrhea, sprains, fractures, insect bites, Allergic reactions, weight loss, eye injuries, hot spots, bloat, demise, demise due to natural causes like geriatric death (as in due to old age) especially in old dogs who are onboarded for geriatric care and stay.

If Owner does not pick up the pet within the 3 days after the day pet was scheduled to be picked up, shall be deemed to be abandoned. The person into whose custody the pet was placed for care shall try for new owner and if unable to find new owner, shall thereafter give it to NGO or Municipal corporation as abandoned pet/Animal. Kennel or company will not be held responsible thereafter. In any case owner is still responsible for all the expenses.

Our pet suits are 8 feet in height and covered and our outer walls with barbed fencing is 6 feet in height. Owner understands that his pet/Animal cannot jump over this. Owner cannot hold kennel responsible if his pet escape in spite of this as some pets seen to jump over and above 8 feet in super rare events.

Photos and short videos will be uploaded once/twice every day at fix hrs. on what’s app group or mobile app of petmojo. You can check photos of your pet. Request for live video calls and directly calling caretaker will not be allowed as it disturbs boarding environment and working.

Pet parents can visit at scheduled time with prior appointment (Morning 8 am to 12 pmand evening 5 pm to 8pm) so that it should not be disturbing to pets. Best way is to coordinate with customer care and fix visiting time. Unauthorized and unverified person will not be allowed entry. It is advisable to call from registered number only to allow entry.

Though pick and drop facility is provided at extra cost but we cannot ensure timely pick and drop due to traffic or breakdown of vehicle or unexpected circumstances. In that case you will be informed of cancellation of pick/drop. However, your booking will not cancel and you can pick/drop on your own. If you want to cancel your booking because of cancelation of pick you can apply for refund .Kindly refer our refund policy.

Cancellation is allowed 1 day prior. And money will be refunded within 5 to 7 working days. Kindly contact customer care. Post 1 day or during stay, refund is not applicable.

Owner agrees to pay boarding charges from the day of booking.

We are staffed 24 hrs. a day x 365 days. There are para vets, canine handlers, certified trainers, certified groomers on premises at all times.

We make every attempt to return all items that you leave with your pet, however some items may be lost due to changing bedding or cleaning the items

We do our best to train your pet if you have paid for training. But training needs lot of effort and time by owner as well, for pet to follow the owner’s commands. Learning in Younger pets (less than 1 year) are better than older pets. Behavior issues sometimes may remain unresolved in spite of best efforts and time by us. Every pet is different behaviorally and hence results vary. Training is something which cannot be enforced on pets as our method of training is positive way. Training is subjective and hence results cannot be guaranteed.

All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under licence, by the business and / or its associate entities who feature on this Website/APP. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.

You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.

Visitors are prohibited from violating or attempting to violate the security of the WEBSITE/APP/APP, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or “Trojan horse” to the Website, overloading, “flooding”, “mail bombing” or “crashing”, or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

Visitors may not use the WEBSITE/APP in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of ‘https://www.petmojo.care’ or APP or their breach of the terms .

User agrees that neither Petmojo INDIA nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user’s transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.

User further agrees that Petmojo INDIA shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent. User agrees that Petmojo INDIA shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company’s total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Petmojo INDIA, if any, that is related to the cause of action.

In no event shall Petmojo INDIA or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages. We will not be liable for the work done or any liability arising due to our verified service partner and you are yourself responsible for the same.